Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I am running on Windows 7 and my close tabs are blacked out??

  • 7 antwoorden
  • 7 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van captainbill

more options

The tab in the upper right-hand corner of the page is blacked out. This is the tab to close Firefox. When I click in the black box where the close button should be; it closes.

The tab in the upper right-hand corner of the page is blacked out. This is the tab to close Firefox. When I click in the black box where the close button should be; it closes.

Gekozen oplossing

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you use a non standard windows theme or made other appearance changes then try to revert those and use a (different) standard theme.

  • Control Panel > Personalization > Theme & Window Color and Appearance
Dit antwoord in context lezen 👍 0

Alle antwoorden (7)

more options

Are you using any complete theme?

more options

I'm running the default theme.

more options

can you post a screenshot showing the issue?

more options

Note black rectangle in upper right-hand corner.

more options

Gekozen oplossing

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you use a non standard windows theme or made other appearance changes then try to revert those and use a (different) standard theme.

  • Control Panel > Personalization > Theme & Window Color and Appearance
more options

Changing the Windows wallpaper photo cleared the problem.

Thanks

more options

I'm also having the same issue. Seems Firefox will not come out of safe mode.. I've tried all solutions above. Also running win 7.