Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes whenever I connect my phone to the Internet

  • 1 antwoord
  • 3 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van jayelbe

bonarae
bonarae
more options

I only connect my phone to the Internet whenever I'm on my home WiFi network or a high speed Internet connection, hence I only use my phone's data connection part-time. But every time I connect my phone (a Starmobile KNIGHT X, running KitKat) to the Internet, Android always says, "Unfortunately, Firefox has stopped." Is Firefox optimized for those with "always-on" connectivity to the Internet? What are the possible workarounds for this?

I only connect my phone to the Internet whenever I'm on my home WiFi network or a high speed Internet connection, hence I only use my phone's data connection part-time. But every time I connect my phone (a Starmobile KNIGHT X, running KitKat) to the Internet, Android always says, "Unfortunately, Firefox has stopped." Is Firefox optimized for those with "always-on" connectivity to the Internet? What are the possible workarounds for this?

Gekozen oplossing

Hi Bonarae,

Firefox shouldn't be freezing like that; it sounds like something's gone wrong.

Could you try removing Firefox, and then install it again? maybe with a fresh start, Firefox will be better behaved.

Warning: This will wipe all your Firefox data from your phone - including bookmarks, history, etc.

To do this:

  1. Open the Google Play Store
  2. Search for "Firefox"
  3. In the search results, tap Firefox to see full information
  4. Press the Uninstall button
  5. Once the uninstallation is complete, tap install to install Firefox again.

Let us know if this solves the problem!

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

jayelbe
jayelbe
more options

Gekozen oplossing

Hi Bonarae,

Firefox shouldn't be freezing like that; it sounds like something's gone wrong.

Could you try removing Firefox, and then install it again? maybe with a fresh start, Firefox will be better behaved.

Warning: This will wipe all your Firefox data from your phone - including bookmarks, history, etc.

To do this:

  1. Open the Google Play Store
  2. Search for "Firefox"
  3. In the search results, tap Firefox to see full information
  4. Press the Uninstall button
  5. Once the uninstallation is complete, tap install to install Firefox again.

Let us know if this solves the problem!