Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

How to block advertisements.

more options

I just 'refreshed' my mozilla foxfire as my computer was slow and having problems... now i am having advertisements on yahoo and facebook I can't find a way to get rid of permanently if at all.

I just 'refreshed' my mozilla foxfire as my computer was slow and having problems... now i am having advertisements on yahoo and facebook I can't find a way to get rid of permanently if at all.

Alle antwoorden (1)

more options

Are these the normal ads that appear in any browser, or extra ads that could indicate a malware infection? Extra ads often are injected by a bad add-on, so I suggest investigating that before trying to use other add-ons to remove them.

Here's my suggested procedure for tracking down and cleaning up bad add-ons and other ad injectors. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program (XP: Add/Remove Programs). After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. (XP: Try sorting by last used.) This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Success?