Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Thunderbird 38.1.0 freezes for 10 to 20 seconds after sending an email.

  • 4 antwoorden
  • 5 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van gvasick

gvasick
gvasick
more options

I noticed recently that Thunderbird becomes unresponsive after sending an email. I am unable to open messages in my inbox for reading or do any other operations. The condition usually clears itself in less than a minute. I tried disabling my antivirus and firewall. Neither helped. The Windows task manager reports that Thunderbird is waiting for network I/O during the freeze.

I am running Thunderbird version 38.1.0 on Windows 8.1. The problem is not present in version 31.1.2. I am using it as a temporary workaround.

Thanks, George

I noticed recently that Thunderbird becomes unresponsive after sending an email. I am unable to open messages in my inbox for reading or do any other operations. The condition usually clears itself in less than a minute. I tried disabling my antivirus and firewall. Neither helped. The Windows task manager reports that Thunderbird is waiting for network I/O during the freeze. I am running Thunderbird version 38.1.0 on Windows 8.1. The problem is not present in version 31.1.2. I am using it as a temporary workaround. Thanks, George

Alle antwoorden (4)

Smokva
Smokva
more options

Try TOOLS-OPTIONS-ADVANCED- GENERAL tab. Uncheck 'Use Hardware Acceleration when available'.

Restart.

gvasick
gvasick Vraageigenaar
more options

Thanks for the suggestion. I reinstalled 38.1.0 and unchecked the box. Last night at home and this morning at work, I was seeing good response from Thunderbird. The problem reappeared this afternoon. I reverted to version 31.1.2 which seemed to fix the problem.

Our systems at work are generally busier in the afternoon than the morning which could explain why the fix seemed to work last night and this morning but not in the afternoon.

Thanks, George

Smokva
Smokva
more options

Weird. But if you've gone back to the old version and it works, I guess this thread can be closed.

gvasick
gvasick Vraageigenaar
more options

I am thinking there may be some timing issue between Thunderbird and Windows 8.1. My colleagues at work running Windows 7 don't see the UI freeze like I do but they do see a noticeable delay in sending messages.

My wife, also running Widows 8.1, experiences the same UI freeze I see.

Thanks for you help, George