Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I have a 64 bit, win 8.1 system that shows jerky video and loss of audio and video sync with firefox, but not Internet Explorer, Is there a fix?

  • 1 antwoord
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van ideato

more options

I have a 64 bit AMD, Win 8.1 Toshiba laptop that shows jerky video and loss of audio and video synchronization on Netflix feature films with Firefox recently. Feature films always worked fine with Firefox until yesterday. I'm using the latest version of Firefox (39) which I just refreshed without fixing the problem. Curiously, Deep Space Nine, a television show on Netflix works fine.

I have a 64 bit AMD, Win 8.1 Toshiba laptop that shows jerky video and loss of audio and video synchronization on Netflix feature films with Firefox recently. Feature films always worked fine with Firefox until yesterday. I'm using the latest version of Firefox (39) which I just refreshed without fixing the problem. Curiously, Deep Space Nine, a television show on Netflix works fine.

Alle antwoorden (1)

more options

Hello windigo ,

Try disabling graphics hardware acceleration.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.