Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Watching a video stops but audio continues playing and then the video speeds up and catches up to the audio.

  • 3 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van Darkschneidr

more options

I am watching a video stream anywhere, whether it be on twitch, youtube, crunchyroll, or any other video streaming website, the video image will stop but i can still hear the video audio. About a second or two later the video will resume in a fast forward manner to catch up with the audio again. If anyone can help that will be highly appreciated.

I am watching a video stream anywhere, whether it be on twitch, youtube, crunchyroll, or any other video streaming website, the video image will stop but i can still hear the video audio. About a second or two later the video will resume in a fast forward manner to catch up with the audio again. If anyone can help that will be highly appreciated.

Alle antwoorden (3)

more options

rpvicioso said

I am watching a video stream anywhere, whether it be on twitch, youtube, crunchyroll, or any other video streaming website, the video image will stop but i can still hear the video audio. About a second or two later the video will resume in a fast forward manner to catch up with the audio again. If anyone can help that will be highly appreciated.

Add Netflix to that list (using the app in Windows 10), and Facebook. It looks like any html5 video causes it. Also, I can open the same video in the Edge browser in Win 10 and it will play flawlessly, so I suppose it is somewhat better at displaying html5 video..

Youtube was also in that list, until I found the addon Youtube Flash Video Player. https://addons.mozilla.org/en-us/firefox/addon/youtube-flash-video-player/ If I had a way to force that on other sites, I'm fairly confident I wouldn't have any trouble.

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

more options

For what it is worth Rpvicioso, I disabled hardware acceleration *in Firefox* and it started working again for me, which solved my issue with Facebook and so far everything else I've tried to play. It's worth a shot if you haven't tried yet (none of the suggestions I've found say to do this so far).

Tools -> Options -> Advanced -> uncheck "Use hardware acceleration when available"

Unfortunately it won't help with Netflix for me since it is within the app, but I'll keep trying to find a way I guess.