Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Why wont Firefox work with Windows 10?

  • 3 antwoorden
  • 5 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van philipp

lordsnooty
lordsnooty
more options

Have stupidly "upgraded" to Windows 10 from Windows 7 - doh!

Now Firefox wont work. Is there a fix, or do I dump Windows 10?

Have stupidly "upgraded" to Windows 10 from Windows 7 - doh! Now Firefox wont work. Is there a fix, or do I dump Windows 10?

Alle antwoorden (3)

philipp
philipp
  • Moderator
more options

hi, can you explain in a bit more detail what doesn't work?

lordsnooty
lordsnooty Vraageigenaar
more options

Firefox browser just wont open. Have to use Edge which is a dead loss because it will not support Trusteer Rapport.

philipp
philipp
  • Moderator
more options

do you get an error message/crash reporter when you try to open firefox?

If so, please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.