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I am getting "bad request: request too long" for my email on Firefox but it works on Safari. Is there a quick fix?

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joy2world
joy2world
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I don't understand why Firefox will not allow me to access my email (which I've always been able to do) and Safari will allow me to. Also, if I couldn't get to my email at all, how much good would signing in do for me? I just want to know why today, and never in the past I'm getting "bad request: request too long" for my primary email. Please advise

I don't understand why Firefox will not allow me to access my email (which I've always been able to do) and Safari will allow me to. Also, if I couldn't get to my email at all, how much good would signing in do for me? I just want to know why today, and never in the past I'm getting "bad request: request too long" for my primary email. Please advise

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FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.