Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I tried reinstall and checking plugins and my firefox keeps crashing and black screeens for vidoes

  • 3 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van FredMcD

mozillahelpme
mozillahelpme
more options

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21d017aa, AdapterDriverVersion: 8.15.10.2538 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1057, AdapterSubsysID2: 21d017aa, AdapterDriverVersion2: 8.17.12.7593D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21d017aa, AdapterDriverVersion: 8.15.10.2538 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1057, AdapterSubsysID2: 21d017aa, AdapterDriverVersion2: 8.17.12.7593D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+

Alle antwoorden (3)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.0 Adobe PDF Plug-In For Firefox and Netscape 10.1.13

Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.9.160 http://get.adobe.com/shockwave/

mozillahelpme
mozillahelpme Vraageigenaar
more options

bp-f411ef4f-c855-4272-b019-5fbd02150908 9/8/2015 11:41 AM bp-dfb15817-a767-4741-b1b4-984bf2150908 9/8/2015 11:26 AM bp-1edf4095-9a17-48bc-a8d3-1c6832150908 9/8/2015 11:24 AM bp-37ba00bd-d4f9-4c9f-8107-e797f2150908 9/7/2015 9:28 PM bp-ea05af50-6945-4ad5-9d08-67ed02150908 9/7/2015 9:23 PM bp-92fde9de-ea65-4add-91b1-8a7a82150906 9/5/2015 3:24 PM bp-01282ab0-96d0-4c37-afb9-763d12150906 9/5/2015 3:00 PM bp-ded2ba96-7804-4c2f-91b6-967692150906 9/5/2015 2:56 PM bp-2c6358ae-0996-48fa-85fc-5e8a12150906 9/5/2015 2:34 PM bp-7af9ba42-dd4c-4acd-bb44-975452150906 9/5/2015 2:29 PM bp-73759423-9288-4d63-8769-7ea082150906 9/5/2015 2:25 PM

FredMcD
FredMcD
more options

The crash report flagged these programs;

igd10umd32.dll = Intel(R) Graphics Technology

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

nvumdshim.dll = NVIDIA Corp

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection



You are showing high memory usage

Total Virtual Memory 2147352576

Available Virtual Memory 146210816

System Memory Use Percentage 72

Available Page File 1590153216

Available Physical Memory 852512768 ++++++++++++++++++++++++++++++++++ This is for Sumo's; Related Bugs 878434 NEW --- graphics driver crashes (dual NVIDIA/Intel GPUs)

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration