Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

My browser has been hijacked

Ed21078
Ed21078
more options

i just downloaded Firefox from the app store. It's infected. I get this screen from websupportonlinehelp.com telling me to call a number. I am unable to do anything. I cant delete cookies or browser files, and there is no way to do it from settings (though I did it on safari just in case). Help?

i just downloaded Firefox from the app store. It's infected. I get this screen from websupportonlinehelp.com telling me to call a number. I am unable to do anything. I cant delete cookies or browser files, and there is no way to do it from settings (though I did it on safari just in case). Help?
Gekoppelde schermafbeeldingen

Alle antwoorden (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Wow, that's terrible. How did you get to that page?

If you terminate the app by double-pressing the home button and then swiping Firefox off the screen, is that same page restored when you start the browser up again?

If it keeps coming back, you might try uninstalling Firefox. Long press its icon on the home screen until you get an icon to remove it. Hopefully when you reinstall it will be without the history of that page (although I haven't tried it myself).