Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

WARNING! TROJAN (TRJ.DealWare.Stealth) HAS BEEN INJECTED INTO YOUR COMPUTER.

  • 2 antwoorden
  • 24 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

more options

The following appeared on my CP today ........IS this a SCAM ????


WARNING! TROJAN (TRJ.DealWare.Stealth) HAS BEEN INJECTED INTO YOUR COMPUTER.

You must call this toll free number 1-800-621-596 now.

The new trojan (TRJ.DealWare.Stealth) cannot be detected by current virus software. Failure to immediately call the number provided will result in computer failure.

Browser: Firefox Operating System: Windows 8.1 Toll Free Helpline: 1-800-621-596

PLEASE CALL THE NUMBER PROVIDED TO REMOVE THE VIRUS.

Firefox Browser has detected a new virus.

The following appeared on my CP today ........IS this a SCAM ???? WARNING! TROJAN (TRJ.DealWare.Stealth) HAS BEEN INJECTED INTO YOUR COMPUTER. You must call this toll free number 1-800-621-596 now. The new trojan (TRJ.DealWare.Stealth) cannot be detected by current virus software. Failure to immediately call the number provided will result in computer failure. Browser: Firefox Operating System: Windows 8.1 Toll Free Helpline: 1-800-621-596 PLEASE CALL THE NUMBER PROVIDED TO REMOVE THE VIRUS. Firefox Browser has detected a new virus.

Gekozen oplossing

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
Dit antwoord in context lezen 👍 17

Alle antwoorden (2)

more options

Yes, it's a scam. "Call this number now" belongs on the shopping network only.

If you want to make sure you're safe, follow these instructions: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware.

more options

Gekozen oplossing

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.