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when signing up for free video chat, i hit wrong button and need to correct as it says im a child

  • 2 antwoorden
  • 2 hebben dit probleem
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  • Laatste antwoord van raddley1

raddley1
raddley1
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i am a longtime user of mozilla/firefox, and just noticed today, that you offer free video chat, and as i was signing up, it asked my age and i mustve hit something wrong as it redirected me to a page saying i cannot sign up as i am a child below the age to use this...it was a typo, i am 58 years old, so not sure what i hit erroneously but there is no way for me to correct this,and i would like to be able to use the free video chat...

can you please help me with this, either reset the option for me to sign up, or enter my correct age for me which is 58...

i await your reply, thanks,

edit: removed personal information for your protection. (philipp)

i am a longtime user of mozilla/firefox, and just noticed today, that you offer free video chat, and as i was signing up, it asked my age and i mustve hit something wrong as it redirected me to a page saying i cannot sign up as i am a child below the age to use this...it was a typo, i am 58 years old, so not sure what i hit erroneously but there is no way for me to correct this,and i would like to be able to use the free video chat... can you please help me with this, either reset the option for me to sign up, or enter my correct age for me which is 58... i await your reply, thanks, <sub>edit: removed personal information for your protection. (philipp)</sub>

Bewerkt door philipp op

Gekozen oplossing

hi, go to https://accounts.firefox.com/signup and right-click on a blank section of the page. then go to view page infos > security > view cookies > clear all cookies & try it again afterwards.

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philipp
philipp
  • Moderator
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Gekozen oplossing

hi, go to https://accounts.firefox.com/signup and right-click on a blank section of the page. then go to view page infos > security > view cookies > clear all cookies & try it again afterwards.

raddley1
raddley1 Vraageigenaar
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thank you very much Philipp, i was ready to pull my hair out, im not too literate on computers, also thanks for removing the personal info as well, ive never used this forum so wasnt sure what info to put, a million thanks, much appreciated, have a good evening :-)