Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I tried to make a donation to Mozilla. Why does it have incorrect address details which caused my donation to fail ?

more options

This may be related to other fails when trying to make online purchases. You do not seem to be able accept the post code for my New Zealand billing address. The postal code I use is the correct one - you may need to review your database, or the source for it.

This may be related to other fails when trying to make online purchases. You do not seem to be able accept the post code for my New Zealand billing address. The postal code I use is the correct one - you may need to review your database, or the source for it.

Alle antwoorden (1)

more options

If you chose the option on the left (credit card), the card processing is handled by a company called Stripe (https://stripe.com/). I looked briefly at their support and didn't see any useful information on postcode formatting issues.