Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I have thunderbird for my email. I cannot open emails prior to 12/29/15. This started about a week ago. Help desired. Thanks

  • 1 antwoord
  • 2 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van Matt

Stickley
Stickley
more options

As mentioned; about a week ago. I started to be able to receive new emails but am unable to open older emails before 12/29/15.

When I try to open older emails I get a blank page for the body of the email. The address to/address from/ and subject are from the last email that I could open. This is for all emails prior to 12/29/15.

Before that date everything has been working fine. What happened and how do I fix it.

Thanks for any help you can give me.

Keith

As mentioned; about a week ago. I started to be able to receive new emails but am unable to open older emails before 12/29/15. When I try to open older emails I get a blank page for the body of the email. The address to/address from/ and subject are from the last email that I could open. This is for all emails prior to 12/29/15. Before that date everything has been working fine. What happened and how do I fix it. Thanks for any help you can give me. Keith

Gekozen oplossing

Right click the folder, select properties and then the repair button.

If your mails reappear it was a dodgy index. If your mails disappear, it was also a dodgy index, but in this case the index included a lot of mail that was not in the mail store. This is what I expect you to find hinestly.

If this is the case look in the activity logs of your anti virus for it quarantining or deleting a file names inbox on or about the date the issue started.

Dit antwoord in context lezen 👍 1

Alle antwoorden (1)

Matt
Matt
  • Top 25 Contributor
  • Moderator
more options

Gekozen oplossing

Right click the folder, select properties and then the repair button.

If your mails reappear it was a dodgy index. If your mails disappear, it was also a dodgy index, but in this case the index included a lot of mail that was not in the mail store. This is what I expect you to find hinestly.

If this is the case look in the activity logs of your anti virus for it quarantining or deleting a file names inbox on or about the date the issue started.