Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Past 3-4 weeks unable to attach file >.5MB to GoDaddy, Zimbra email

  • 2 antwoorden
  • 1 heeft dit probleem
  • 14 weergaven
  • Laatste antwoord van EEHA

EEHA
EEHA
more options

I use webmail Zimbra at work and GoDaddy webmail at home. For the past 3-4 weeks, I have not been able to attach files larger than about 500k to my Zimbra email using FireFox, but have no problem uploading same files using Chrome. I have cleared my cache and temp files using CCleaner, and have uninstalled and reinstalled FireFox. Today, I find I also cannot attach the same files to a GoDaddy email. I first encountered the problem when uploading a documentation file that I have routinely distributed via email several times a month for past 2-3 years. Office PC is Dell running Windows 7.

I use webmail Zimbra at work and GoDaddy webmail at home. For the past 3-4 weeks, I have not been able to attach files larger than about 500k to my Zimbra email using FireFox, but have no problem uploading same files using Chrome. I have cleared my cache and temp files using CCleaner, and have uninstalled and reinstalled FireFox. Today, I find I also cannot attach the same files to a GoDaddy email. I first encountered the problem when uploading a documentation file that I have routinely distributed via email several times a month for past 2-3 years. Office PC is Dell running Windows 7.

Gekozen oplossing

hi EEHA, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

philipp
philipp
  • Moderator
more options

Gekozen oplossing

hi EEHA, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

EEHA
EEHA Vraageigenaar
more options

Yes, I have had Trusteer installed for 2-3 years without problem. It was required for access to bank accounts, but we recently switched to another bank without that requirement so I had been planning to remove anyway.