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facebook live not working

paulfirefoxtilly
paulfirefoxtilly
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The new facebook live does not work on firefox when a friend goes live all you get is a blank screen. It is ok when they are not live and you re play the screen but there is a issue with when they are live

The new facebook live does not work on firefox when a friend goes live all you get is a blank screen. It is ok when they are not live and you re play the screen but there is a issue with when they are live
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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

If you have made changes to Advanced font size settings like increasing the minimum/default font size then try the Default font size setting "16" and the Minimum font size setting "none" in case the current setting is causing the problem.

  • Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)

Make sure that you allow pages to choose their own fonts.

  • Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

It is better not to increase the minimum font size, but to use an extension to set the default page zoom to prevent issues with text not getting displayed properly.

paulfirefoxtilly
paulfirefoxtilly Vraageigenaar
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Dome all of the above but facebook live still not working