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Periscope often fails on Firefox where Chrome hasn't a problem

  • 2 antwoorden
  • 1 heeft dit probleem
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  • Laatste antwoord van robtomorrow

robtomorrow
robtomorrow
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When try to watch a Periscope live stream which is working fine in the embed on Twitter I just get a blank black page, but if I copy the url and past it into the Chrome browser it plays fine.

When try to watch a Periscope live stream which is working fine in the embed on Twitter I just get a blank black page, but if I copy the url and past it into the Chrome browser it plays fine.

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thomas_wilson
thomas_wilson
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Hello robtomorrow,

I am sorry about this issue. Please can you try running FireFox in safe mode and see if that works? For information on how to do this please read the information provided bellow:


Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

robtomorrow
robtomorrow Vraageigenaar
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Sorry for the delay in responding. The problem is intermittent, but happens often, and I'm not watching Periscope streams all the time, so I needed to wait until it happened again to try this.

After re-starting in Safe Mode the problem was the same.