Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Junk mail does not got to junk folder.

  • 4 antwoorden
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van arbrus

arbrus
arbrus
more options

Settings are configured to send email marked junk to go to junk folder but they remain in inbox.

Settings are configured to send email marked junk to go to junk folder but they remain in inbox.

Alle antwoorden (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

does the same problem occur if you create an exception in your anti virus program for Thunderbird's profile folder?

arbrus
arbrus Vraageigenaar
more options

I don't understand what that is. I have Mcafee Total Protection including anti-spam but I disabled the anti-spam feature because it stopped working.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

arbrus
arbrus Vraageigenaar
more options

I got as far as this: 

   In Windows, right+click on the McAfee icon in Windows notification area (aka system tray), or start McAfee from start menu
   "On-Access Scan properties ..."
   "All processes", "Exclusions"
   "Exclusions ..."
   Add the "Thunderbird" and "Thunderbird Profile" folders and subfolders. Folder names must finish with a backslash. NOTE, if you have customized profile or account locations for mail, then you must exclude your custom locations.

Where do I find "On-access scan properties"?