Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

why i cant visit to google home page

  • 7 antwoorden
  • 3 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van James

more options

www.google.co.in uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

this is what it is showing how can i add an exception for this

www.google.co.in uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER this is what it is showing how can i add an exception for this

Alle antwoorden (7)

more options

Hi hari3642, you should NEVER need to add an exception for a legitimate website. Have you seen error pages like this on other sites??

To further investigate why Firefox is not accepting the certificate, could you click the error code on that page and copy/paste the coded certificate text into a reply:

Error code: SEC_ERROR_UNKNOWN_ISSUER

(I know you asked about an exception but as explained on the error page, Firefox doesn't allow exceptions when sites specify "strict transport security.")

more options

i am having this trouble only with google but i guess i have to use chrome. anyway thanks for ur reply

more options

Okay, I asked if you could provide me information from the error page. Were able to find that, or have you already given up?

more options

Error code: SEC_ERROR_UNKNOWN_ISSUER this is what it is showing as error

more options

Okay, click the SEC_ERROR_UNKNOWN_ISSUER on the error page and a new panel should appear with the coded text of the untrusted certificate. Select that, copy it, then paste into a reply so I can analyze it. Thanks.

more options

Maybe I am not explaining it well. Here's someone else's explanation:

Follow the steps below to collect the Certificate Error troubleshooting information.

Note: Please be aware that the certificate keychain may or may not be unique. If this is a self-signed certificate please take note to remove the information below "--BEGIN CERTIFICATE"

  1. From the error page pictured below look for the error message.
    Your connection is not secure page
  2. Click on the "Advanced" button and it will show the error link.
    Your Connection is not Secure Advanced page
  3. Click on the error link and you will be taken to a page that you can copy the error text to the clipboard. The image below has blocked out the certificate for this example.
    Certificate error chain

Other resources to compare errors: https://badssl.com/