Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

High CPU

  • 4 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van FredMcD

more options

I'm a bit OCD when it comes to my sessions. I never start a new session. Normally, I crash the browser (via Task Manager) or it crashes on its own and I only load up a few tabs. But even then the CPU hits 90-100% within 1-2 mins. Should I get rid of some of the tabs I have open even if they are not loaded/are not active? Should I start a new clean session? Wondering if my plugins are the culprit?

Plugins I have:

Adobe Flash Player Shockwave Flash 23.0 r0

v. 23.0.0.207

Google Talk Plugin (v. 5.41.3.0) Version 5.41.3.0

Google Talk Plugin Video Renderer (v. 5.41.3.0) Version 5.41.3.0

Nitro PDF Plug-In (v. 7.0.1.5) Nitro PDF Plug-In For Firefox and Netscape

RealPlayer Version Plugin (v. 15.0.2.72) 15.0.2.72

Citrix Online Web Deployment Plugin 1.0.0.104 (v. 1.0.0.104) Citrix Online App Detector Plugin

DivX VOD Helper Plug-in (v. 1.1.0.6) DivX VOD Helper Plug-in

Microsoft Office 2010 (v. 14.0.4730.1010) Office Authorization plug-in for NPAPI browsers

RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) (v. 15.0.2.72) RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In

RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) HTML5VideoShim Plug-In

Google Update (v. 1.3.31.5) Google Update

RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) LiveConnect-Enabled Plug-In

RealJukebox NS Plugin (v. 15.0.2.72) RealJukebox Netscape Plugin

Outdated plugins:

Java Runtime Environment NPRuntime Script Plug-in Library for Java(TM) Deploy v. 8.0.101

Java Runtime Environment Next Generation Java Plug-in 11.101.2 for Mozilla browsers v. 8.0.101


My Extensions:

ADB Helper Clear Site Cache LastPass Valence ViewCookies

and a bunch of other extensions that have been disabled.

I'm a bit OCD when it comes to my sessions. I never start a new session. Normally, I crash the browser (via Task Manager) or it crashes on its own and I only load up a few tabs. But even then the CPU hits 90-100% within 1-2 mins. Should I get rid of some of the tabs I have open even if they are not loaded/are not active? Should I start a new clean session? Wondering if my plugins are the culprit? Plugins I have: Adobe Flash Player Shockwave Flash 23.0 r0 v. 23.0.0.207 Google Talk Plugin (v. 5.41.3.0) Version 5.41.3.0 Google Talk Plugin Video Renderer (v. 5.41.3.0) Version 5.41.3.0 Nitro PDF Plug-In (v. 7.0.1.5) Nitro PDF Plug-In For Firefox and Netscape RealPlayer Version Plugin (v. 15.0.2.72) 15.0.2.72 Citrix Online Web Deployment Plugin 1.0.0.104 (v. 1.0.0.104) Citrix Online App Detector Plugin DivX VOD Helper Plug-in (v. 1.1.0.6) DivX VOD Helper Plug-in Microsoft Office 2010 (v. 14.0.4730.1010) Office Authorization plug-in for NPAPI browsers RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) (v. 15.0.2.72) RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) HTML5VideoShim Plug-In Google Update (v. 1.3.31.5) Google Update RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) LiveConnect-Enabled Plug-In RealJukebox NS Plugin (v. 15.0.2.72) RealJukebox Netscape Plugin Outdated plugins: Java Runtime Environment NPRuntime Script Plug-in Library for Java(TM) Deploy v. 8.0.101 Java Runtime Environment Next Generation Java Plug-in 11.101.2 for Mozilla browsers v. 8.0.101 My Extensions: ADB Helper Clear Site Cache LastPass Valence ViewCookies and a bunch of other extensions that have been disabled.

Alle antwoorden (4)

more options

I have the latest version of Firefox.

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
more options

bp-5f891f80-b9e1-4102-8bc1-5b06d2161207 12/7/2016 01:58 PM bp-8d2843e9-4886-49a7-88d9-f14352161207 12/7/2016 01:56 PM bp-7fce557b-45f2-4fb0-a358-a99b02161207 12/7/2016 01:40 PM bp-8d6e7669-d783-457a-96e9-c35412161206 12/6/2016 11:26 AM bp-54136435-7a82-435e-b78a-fba902161205 12/5/2016 04:29 PM bp-f81663a5-6269-4896-a544-35ece2161202 12/2/2016 06:56 PM bp-81d9b7fa-94e8-4ef9-822a-e4d132161123 11/23/2016 11:23 AM

more options

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 30 related bug reports

ntdll.dll = Microsoft

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration