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I have updated Thunderbird and cannot access inbox or reply to or forward any open messages

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  • 1 heeft dit probleem
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  • Laatste antwoord van user1121639

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I have updated Thunderbird and cannot access inbox or reply to or forward any open messages

I have updated Thunderbird and cannot access inbox or reply to or forward any open messages

Gekozen oplossing

Some steps to try. Between each step, see if Thunderbird works any better.

1. Reboot the computer.

2. Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

3. Restart Windows in Safe Mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP

If Thunderbird works OK when Windows is running in Safe Mode with Networking, but doesn't when Windows is running normally, then another process/program is interfering. The first thing to look at in this case is the security software on the computer. That means the Firewall and Antivirus programs. Open them up, tell them to update themselves, both the program and their antivirus definitions.

Report back after trying these things.

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Gekozen oplossing

Some steps to try. Between each step, see if Thunderbird works any better.

1. Reboot the computer.

2. Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

3. Restart Windows in Safe Mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP

If Thunderbird works OK when Windows is running in Safe Mode with Networking, but doesn't when Windows is running normally, then another process/program is interfering. The first thing to look at in this case is the security software on the computer. That means the Firewall and Antivirus programs. Open them up, tell them to update themselves, both the program and their antivirus definitions.

Report back after trying these things.