Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I accidentally deleted new profile on Mac while trying to move profile from Linux computer. Now new Thunderbird download won't open. What do I do?

  • 1 antwoord
  • 1 heeft dit probleem
  • 5 weergaven
  • Laatste antwoord van Matt

BiceDavid
BiceDavid
more options

I was trying to import my old profile from a linux computer into a new download of Thunderbird on a Mac. Somehow I deleted the new profile rqlrq3y3.default from the Mac and Thunderbird won't open - error message "Thunderbird profile cannot be loaded". I used troubleshooting and sure enough the profile is blank. I thought I could fix the problem deleting Thunderbird from the Mac and downloading it again. The same error message comes up. How can I reenter the new profile name into Thunderbird on the Mac? Thunderbird won't open on the Mac so I can't create a new profile. Or, what else can I do to fix repair the lost new profile? Thanks for any suggestion.

I was trying to import my old profile from a linux computer into a new download of Thunderbird on a Mac. Somehow I deleted the new profile rqlrq3y3.default from the Mac and Thunderbird won't open - error message "Thunderbird profile cannot be loaded". I used troubleshooting and sure enough the profile is blank. I thought I could fix the problem deleting Thunderbird from the Mac and downloading it again. The same error message comes up. How can I reenter the new profile name into Thunderbird on the Mac? Thunderbird won't open on the Mac so I can't create a new profile. Or, what else can I do to fix repair the lost new profile? Thanks for any suggestion.

Gekozen oplossing

given you apparently know where the "profiles" folder is to identify the rqlrq3y3.default is missing.

Go up to the folder above it and delete the profile.ini file and then start Thunderbird. Without that file a new default profile should be created.

Do not set up any accounts in that profile. replace it's content with the content from your Linux installation.

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Gekozen oplossing

given you apparently know where the "profiles" folder is to identify the rqlrq3y3.default is missing.

Go up to the folder above it and delete the profile.ini file and then start Thunderbird. Without that file a new default profile should be created.

Do not set up any accounts in that profile. replace it's content with the content from your Linux installation.