Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Emails not migrating from gmail account to Thunderbird. Please advise.

  • 8 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van user1121639

more options

I have been using Thunderbird as an aggregator with my several gmail accounts for a long time. Recently, one of my email accounts/email boxes is not receiving all my incoming gmail. Someone will tell me they've emailed me; won't find it in my Thunderbird list, but will find it if I log on to gmail. Please advise. Thank you. Susan Beatty

I have been using Thunderbird as an aggregator with my several gmail accounts for a long time. Recently, one of my email accounts/email boxes is not receiving all my incoming gmail. Someone will tell me they've emailed me; won't find it in my Thunderbird list, but will find it if I log on to gmail. Please advise. Thank you. Susan Beatty

Alle antwoorden (8)

more options

First, do some cleanup:

1. Go through your Junk/Spam folder. Check to make sure no good e-mails are there, then empty the folder.

2. Thunderbird Menu: File: Empty Trash (Press the Alt key or F10 key on your keyboard to show the Thunderbird menu.)

3. Thunderbird Menu: File: Compact Folders

Do these steps for each "account" in Thunderbird, including Local Folders.

Quit Thunderbird, then start it again.

If it has been awhile, reboot the computer!

Second:

Are you using POP or IMAP with your Gmail in Thunderbird?

If you are using POP, then are the e-mails for the affected Gmail account in separate folders from the other Gmail accounts, including Inbox?

more options

I went through the first instructions. Don't really know yet whether it worked; however, to answer the second part, yes I'm using POP and yes the Gmail affected Gmail account is in a separate folder from other Gmail accounts. Note: Some email comes in from Gmail to Thunderbird and some do not. I don't know how to test whether it is fixed until I hear I didn't get an email!

more options

OK, I missed the part that you received some e-mails for the account, but not others. Still, the cleanup instructions always help :)

Check the Junk folder for the e-mails. Check all folders for the e-mails.

Check your Message Filters for that account to see if any filters are moving messages to somewhere you are not expecting them.

more options

Interestingly enough, I did not have a Junk folder under that email account. Each of the other six had a Junk folder. But I just added one. Didn't know I had to add that manually. I'm not sure I know how to manage Message Filters, although I clicked on the Manage Message Filters in the settings and saw no filters listed. So I guess messages are not being re-rerouted through that avenue. I have someone else in the office using that Gmail account (not via Thunderbird), monitoring whether something comes in there that I don't get. So far nothing new has come in. Not sure where to go on this. I suppose I will have to wait to see what happens. Thanks.

more options

SusanBeatty said

Interestingly enough, I did not have a Junk folder under that email account. Each of the other six had a Junk folder. But I just added one. Didn't know I had to add that manually.

Now you need to check your Junk settings. Please see my response to this question for how to do that: https://support.mozilla.org/en-US/questions/1154611

more options

Ok, Did all of that. I will have to wait to see if the issue is resolved. Thank you for your help. Susan

more options

this sounds very similar to a problem I am having with my charter account. Simply turning TB off and back on usually downloads the new messages. But this fix only works if you "know" you have a new message pending, the rest of the time you don't know if you are getting messages timely or not.

more options

bjgillig: Please read the Forum Rules and Guidleines

This is a support forum. If you want help with your particular issue, Ask your own question.

Better yet, search for a solution yourself. Your issue is completely different and has no bearing on the issue "SusanBeatty" has.

Your issue has been asked and answered many times in the forum, so hopefully a search will help you. If not, then ask your own question.