Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes

  • 6 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van FredMcD

more options

d326e4a6-0e05-4a71-a711-9aa55dacc18f 2/6/2017 11:19 AM bp-42d85cc7-c32f-4e73-9c9e-ca71b2161229 12/29/2016 11:17 AM bp-344082ba-359e-4094-b41b-ad7e32161227 12/27/2016 7:16 AM e2e5a5d5-cc4c-4d78-8e91-355d4255c555 11/22/2016 3:08 PM 14dd17ac-ce2c-4f5d-b603-53d856036cc8 11/11/2016 4:37 PM bp-83ebbbf8-2462-45a4-90ab-ad1ec2160730 7/30/2016 2:08 PM bp-65ab9719-5fb1-4562-a8f2-f3d562160115 1/15/2016 8:35 AM bp-9e520470-fd89-40cf-96cc-e69882151217 12/17/2015 1:21 PM bp-f3f1dd99-c657-4fdc-ad48-3a1472150811

d326e4a6-0e05-4a71-a711-9aa55dacc18f 2/6/2017 11:19 AM bp-42d85cc7-c32f-4e73-9c9e-ca71b2161229 12/29/2016 11:17 AM bp-344082ba-359e-4094-b41b-ad7e32161227 12/27/2016 7:16 AM e2e5a5d5-cc4c-4d78-8e91-355d4255c555 11/22/2016 3:08 PM 14dd17ac-ce2c-4f5d-b603-53d856036cc8 11/11/2016 4:37 PM bp-83ebbbf8-2462-45a4-90ab-ad1ec2160730 7/30/2016 2:08 PM bp-65ab9719-5fb1-4562-a8f2-f3d562160115 1/15/2016 8:35 AM bp-9e520470-fd89-40cf-96cc-e69882151217 12/17/2015 1:21 PM bp-f3f1dd99-c657-4fdc-ad48-3a1472150811

Alle antwoorden (6)

more options

Hi

Thank you for your question and for providing those crash ID - really useful and will help us to find a solution.

I have had a look at the reports and it appears the crashed are being caused by the ATI graphics driver on your computer. I recommend you follow the steps in this Microsoft walk-through to fix this issue.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

more options

this did not fix the problem

more options

Hi, try starting Firefox in Safe Mode by holding down Shift when you start it - Diagnose Firefox issues using Troubleshoot Mode.

If Safe Mode didn't help, try updating or disabling Malwarebytes Anti-Exploit.

more options
more options

that was for windows 7 not 10

more options

Please check it anyway.