Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

windows keep opening with things i dont ask for pc cure and viracure how can i stop it

  • 3 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van Trez

more options

How can i stop these from opening tabs all the time when im in the middle of doing work on line...its so annoying ive tried everyway i can but cant seem to see how it keeps happening or getting in i thought mozilla was secure and wouldnt allow anything other than what i choose to see in....

How can i stop these from opening tabs all the time when im in the middle of doing work on line...its so annoying ive tried everyway i can but cant seem to see how it keeps happening or getting in i thought mozilla was secure and wouldnt allow anything other than what i choose to see in....

Gekozen oplossing

hello, this sounds like a problem caused by malware that's already active on your pc (there's not much mozilla can do yabout this when the system is already compromised). please perform the following steps:

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Troubleshoot Firefox issues caused by malware

Dit antwoord in context lezen 👍 1

Alle antwoorden (3)

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Gekozen oplossing

hello, this sounds like a problem caused by malware that's already active on your pc (there's not much mozilla can do yabout this when the system is already compromised). please perform the following steps:

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Troubleshoot Firefox issues caused by malware

more options

Thank you so much...it was indeed Malware....have rid my computer from it now...thanks once again great advice...

Bewerkt door Trez op