Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

No sync work

  • 2 antwoorden
  • 28 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van frenk

frenk
frenk
more options

I try to sync my tab in the firefox account but it doesn't work. I can't see any tab in my browser on my mac and viceversa.

Both (mobile and desktop) apps are updated at the last version. I follow all the details of the support but nothing is working.

Any idea how to solve it?

I try to sync my tab in the firefox account but it doesn't work. I can't see any tab in my browser on my mac and viceversa. Both (mobile and desktop) apps are updated at the last version. I follow all the details of the support but nothing is working. Any idea how to solve it?

Alle antwoorden (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Sync
  2. Tap on Synchronise now

This will “force” a synchronisation of the data that is on the local device storage.

frenk
frenk Vraageigenaar
more options

Hello Seburo, thanks for your suggestions but I'm not able to sync yet.

I had already tried to force sync both in the desktop and in the mobile, but nothing worked. I tried to sync again right now but I'm not so lucky.

I used the same account to avoid any problem. Take a look on my screenshots https://goo.gl/photos/n9Bi6Nh5xbq5HD4M6. I hope you can help me to fix it!

I really don't know what I can do! Thank you

Bewerkt door frenk op