Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Youtube videos go green screen and crash firefox constantly

  • 5 antwoorden
  • 58 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van Fracturee

more options

Youtube video completely green screens, and the text in the comments all overlap. In related videos they all mess up. The scroll bar turns green, or black and white, or has chopped up images of the youtube 'related videos' It was completely fine, had my laptop off for about 2 hours and now nothing but green screen an crashes.

One post suggested to disable shockwave flash 'protect mode' in add-ons. I have also uninstalled adobe flash and reinstalled it. Also I have 'Refreshed firefox' as another post suggested.

None of these things have worked.

Youtube video completely green screens, and the text in the comments all overlap. In related videos they all mess up. The scroll bar turns green, or black and white, or has chopped up images of the youtube 'related videos' It was completely fine, had my laptop off for about 2 hours and now nothing but green screen an crashes. One post suggested to disable shockwave flash 'protect mode' in add-ons. I have also uninstalled adobe flash and reinstalled it. Also I have 'Refreshed firefox' as another post suggested. None of these things have worked.

Gekozen oplossing

Did you try to disable hardware acceleration in Firefox?

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Dit antwoord in context lezen 👍 6

Alle antwoorden (5)

more options

Image would not upload before hand on ask a question. Also tabs keep crashing.

more options

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

more options

Here is the most recent crash report

https://crash-stats.mozilla.com/report/index/3f5d0971-5d89-4b82-9022-9a53e0171005

it just seems to crash the tab now instead of the whole browser, but has to reload all tabs that were open anyway.

Bewerkt door Fracturee op

more options

Gekozen oplossing

Did you try to disable hardware acceleration in Firefox?

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

I'm confident that has solved my problem. Just been running a sort of stress test with videos and tabs. Will give it a little more time to make sure its fine.

Just confused as to why it started playing up. Anyhow, thanks for helping me on this issue, man. I'll report back in a little while hopefully with no further problems.