Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes

  • 3 antwoorden
  • 1 heeft dit probleem
  • 5 weergaven
  • Laatste antwoord van Shadow110

Jordan
Jordan
more options

My internet firefox keeps crashing and i got this id bp-82e66824-715b-461c-9975-a8d1e0171014 ive checked theres no viruses or any updates, it still works so i didnt do it in safe mode ust eery now and then it crashes kinda gets annoying.

My internet firefox keeps crashing and i got this id bp-82e66824-715b-461c-9975-a8d1e0171014 ive checked theres no viruses or any updates, it still works so i didnt do it in safe mode ust eery now and then it crashes kinda gets annoying.

Alle antwoorden (3)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 10 OS Version 10.0.15063

bp-82e66824-715b-461c-9975-a8d1e0171014 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports

mbae.dll = Malwarebytes Anti-Exploit

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation

atidxx32.dll = Advanced Micro Devices

Update Malwarebytes. If there is still a problem, disable it.

Jordan
Jordan Vraageigenaar
more options

Malwarebytes is updated last week. but how is malwarebytes cause the crashes

Shadow110
Shadow110
more options

Ok, am not helping here but do want to point out that telemetry reports Firefox 56.0.1 and the crash report states Version 55.0.3 Just trying to figure that one out.

Not help on the crashes but your Video card drivers are from 2016 December. Can get auto detected here with small download https://support.amd.com/en-us/download/auto-detect-tool or stick in model # AMD Radeon(TM) R4 Graphics https://support.amd.com/en-us/download

Your Flash is 1 version out of date : https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Did you update those things, Anti-Exploit I got rid of it myself plus have to manually update it.