Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes on opening

  • 3 antwoorden
  • 1 heeft dit probleem
  • 4 weergaven
  • Laatste antwoord van FredMcD

IanTebbett
IanTebbett
more options

Firefox 56.0.1 (latest auto update) Every attempt to start (in normal and safe mode) results in Application error "The instruction at 0x3fc69352 referenced memory at 0x00000000. The memory could not be read". Main screen is showing, error window will close, but firefox unresponsive to browsing instructions.

System is 64bit running Windows 7 Home Edition SP 1.

Worked fine until most recent autoupgrade.

Firefox 56.0.1 (latest auto update) Every attempt to start (in normal and safe mode) results in Application error "The instruction at 0x3fc69352 referenced memory at 0x00000000. The memory could not be read". Main screen is showing, error window will close, but firefox unresponsive to browsing instructions. System is 64bit running Windows 7 Home Edition SP 1. Worked fine until most recent autoupgrade.

Gekozen oplossing

Are you using the 64bit Firefox? Many have reported issues. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Dit antwoord in context lezen 👍 0

Alle antwoorden (3)

FredMcD
FredMcD
more options

Gekozen oplossing

Are you using the 64bit Firefox? Many have reported issues. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

IanTebbett
IanTebbett Vraageigenaar
more options

Downloading 32bit made it work (despite being a 64bit m/c!!!). Thanks

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.