Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

After last update install, firefox crashes on starup.

  • 3 antwoorden
  • 2 hebben dit probleem
  • 15 weergaven
  • Laatste antwoord van cor-el

more options

Crash summary:

Problem signature:

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	56.0.1.6484
 Application Timestamp:	59d2c74f
 Fault Module Name:	LVPrcInj01.dll_unloaded
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	4be4c077
 Exception Offset:	000000000256beb8
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.1.7600.2.0.0.256.1
 Locale ID:	1033
 Additional Information 1:	866d
 Additional Information 2:	866d0a7bdb9f4d9f5a1f5420ad626147
 Additional Information 3:	58e5
 Additional Information 4:	58e564cf74c166d1150b6d6adbe2bc2d
Crash summary: Problem signature: Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 56.0.1.6484 Application Timestamp: 59d2c74f Fault Module Name: LVPrcInj01.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4be4c077 Exception Offset: 000000000256beb8 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 866d Additional Information 2: 866d0a7bdb9f4d9f5a1f5420ad626147 Additional Information 3: 58e5 Additional Information 4: 58e564cf74c166d1150b6d6adbe2bc2d

Alle antwoorden (3)

more options
more options

Hi @the-edmeister, I cannot get a crash report because none is generated. I cannot start Firefox after it's latest update and after following the instructions in the linked article I found that the latest crash report on my machine was generated in 2014... somehow this issue doesnt get to the point when a report is generated. any other advice?

more options

This is a problem with Logitech QuickCam software that isn't compatible with 64-bit Firefox.

  • lvprcinj01.dll is a LVPrcInj.dll belonging to Logitech QuickCam from Logitech Inc.

If you have a Logitech QuickCam then see this tread: