Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Won't open on Win 10

  • 2 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van Renee12

more options

Firefox - was working fine, then computer spontaneously re-booted and now won't open.

Won't let me uninstall because says it is running.

Tried re-install anyway and it looked like it worked, but no luck - still won't open.

Firefox - was working fine, then computer spontaneously re-booted and now won't open. Won't let me uninstall because says it is running. Tried re-install anyway and it looked like it worked, but no luck - still won't open.

Gekozen oplossing

Hi : Please Open Windows Task Manager and End all Firefox Processes then uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Can also give this a try for the reboot :

  • Repair System Registry and Files

Find the Dos Prompt Right or Powershell Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new ones.

Please let us know if this solved your issue or if need further assistance.

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

more options

Gekozen oplossing

Hi : Please Open Windows Task Manager and End all Firefox Processes then uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Can also give this a try for the reboot :

  • Repair System Registry and Files

Find the Dos Prompt Right or Powershell Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new ones.

Please let us know if this solved your issue or if need further assistance.

more options

Thank you so much for this timely information. Firefox is back up and running again. God bless you all!

Renee