Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

My sync account was lock because the confirmation email was returned. I fixed the email problem, how can i unlock my sync account please ?

  • 3 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van Silma

Silma
Silma
more options

Hello, My sync account was lock because the confirmation email was returned.

Here the message : "Sorry. We’ve locked your account. The confirmation email we sent to yourmail@mail.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account."

The "let us know" link goes to https://support.mozilla.org/en-US/ homepage.

I fixed the email problem. I am looking for a way to re-send the confirmation email to unlock my sync account . I didn't find a link to do so, please could anyone point me on the right direction ?

Thanks a lot

Hello, My sync account was lock because the confirmation email was returned. Here the message : "Sorry. We’ve locked your account. The confirmation email we sent to yourmail@mail.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." The "let us know" link goes to https://support.mozilla.org/en-US/ homepage. I fixed the email problem. I am looking for a way to re-send the confirmation email to unlock my sync account . I didn't find a link to do so, please could anyone point me on the right direction ? Thanks a lot

Alle antwoorden (3)

philipp
philipp
  • Moderator
more options

hi silma, if you know your mail address is working now, please wait 24 hours and then try to sign in again. if you're still having problems then please report back!

Shadow110
Shadow110
more options

HI, just to confirm that you are Syncing Devices (plural) as will loose data if use it as a backup.

Can you not make another account with a different user name ? or different email address ?


Please do make the Bugzilla Account and that last part also, Explain, put a link back to this page and wait for a new email and/or a Supervisor will email/contact you. https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Please let us know if this solved your issue or if need further assistance.

Silma
Silma Vraageigenaar
more options

Thanks you Philipp, i tried that already, i waited all weekend before trying again, but it's still the same this morning.

Thank you Pkshadow, It's a fresh install, and i need my account bookmark on it. i will do as you said and make a request.