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I need to uninstall heartquizzes how do i do it

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  • Laatste antwoord van McCoy

Momofonedaughter
Momofonedaughter
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I tried to uninstall but i can't because I can't find “More Tools” How find more tools?

I tried to uninstall but i can't because I can't find “More Tools” How find more tools?

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Shadow110
Shadow110
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Hi, 3 Bar Menu --> Add-ons --> Extensions

Probably will only be able to Disable it but if the option is there, uninstall it.

I would think those are older instructions.

Please let us know if this solved your issue or if need further assistance.

McCoy
McCoy
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Hello momofonedaughter,

Your system details show that you have yet another extension installed that is a browser hijacker : Search-Encrypt, which is malware that you need to get rid of.

(HeartQuizzes is not an extension that is listed on the Mozilla Add-ons page, so I suspect that it too is a browser hijacker, unless you installed it yourself)

See: https://forums.malwarebytes.com/topic/226686-removal-instructions-for-search-encrypt/

Go to the Firefox menu (≡) => Add-ons => Extensions, and remove the Search-Encrypt and HeartQuizzes.

Next step : run malwarescans.

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.