Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Locked out of my account

  • 3 antwoorden
  • 3 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van ikotofetsy

ikotofetsy
ikotofetsy
more options

I have used two factor authentication to access my account. Now when I have switched telephone I can of course not login any more. Since I had a disk failure, I have lost my security code too. Furthermore, when I try to login with my normal mail address, I get the screen saying "Check your email for the verification link sent to... " but there is no mail sent. I had to use another mail address and create a new account to access the support here.

Why is there no verification link sent? How can I enable my normal account again? I need it to update my add-ons.

I have used two factor authentication to access my account. Now when I have switched telephone I can of course not login any more. Since I had a disk failure, I have lost my security code too. Furthermore, when I try to login with my normal mail address, I get the screen saying "Check your email for the verification link sent to... " but there is no mail sent. I had to use another mail address and create a new account to access the support here. Why is there no verification link sent? How can I enable my normal account again? I need it to update my add-ons.

Alle antwoorden (3)

ZEEGA
ZEEGA
more options

I also had that problem but in a little different way: I have been logged in on my PC, but also wanted to log in on my new Android. the two-factor auth was enabled and I tried to turn it off in my account setting, but when I tried to press the button, which turns 2FA off, it just ignored. like nothing happened. I did ask here for help, and unfortunately there wasn't any solution for it. so my advice is: just deal with it and sign up a new account, sorry

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case of issues try to login to the Firefox Account via this website to get a fresh login.

ikotofetsy
ikotofetsy Vraageigenaar
more options

cor-el said

In case of issues try to login to the Firefox Account via this website to get a fresh login.

Unfortunately, that is what I have tried. The first link asks for security code that I have lost. The second link is the one that says that it will send a verification link, but the link is simply not sent, not even to my spam folder.