Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Bank does not recognise computer anymore following latest Firefox update

  • 1 antwoord
  • 1 heeft dit probleem
  • 8 weergaven
  • Laatste antwoord van cor-el

mp
mp
more options

Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I see in the System Details list that you use Trusteer.

Is this an issue reported by Trustreer or related to this software ?

Did you check for issues with cookies ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window