Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes

  • 3 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van David Osipov

more options

Hello, my crash id is bp-e70a5cea-c2ed-4bed-a88b-f6fcd0200212 After the latest update of Windows 10 1909 my Firefox can't start!

Hello, my crash id is bp-e70a5cea-c2ed-4bed-a88b-f6fcd0200212 After the latest update of Windows 10 1909 my Firefox can't start!

Gekozen oplossing

hello, there's a known incompatibility with 0patch unfortunately which can cause firefox to crash on startup - in case you're using that security software, you can refer to their workaround: https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed

Dit antwoord in context lezen 👍 1

Alle antwoorden (3)

more options

Gekozen oplossing

hello, there's a known incompatibility with 0patch unfortunately which can cause firefox to crash on startup - in case you're using that security software, you can refer to their workaround: https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed

more options

Thank you very much!! It was really unpredictable, especially after the Windows update :) I thought Microsoft released bad patches once again. I'll do everything to fix this thanks to you!

more options

Yes, everything is now working! Thank you for your help!