Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Thunderbird accounts and folders no longer loading

  • 1 antwoord
  • 1 heeft dit probleem
  • 12 weergaven
  • Laatste antwoord van Stans

more options

Hi, my computer crashed and shut down. After that, when I started Thunderbird, it acted like I just installed it. It did not load any of my data (accounts, emails, folders, etc.) and asked me to create an account. I backed up my profiles, uninstalled and reinstalled Thunderbird, and copied the data from my old profile into the new profile, but the problem persists. I also tried just copying prefs.js (and changed the profile name in the path) and the ImapMail and Mail folders with no change.

I noticed that the profile folders were not deleted when I uninstalled Thunderbird, so I manually deleted them. The new installation then created two profile folder (xxx.default and xxx.default-release). I eventually created a new profile in the profile manager and replaced the file in that one, but it doesn't help.

I would really appreciate your help!

Hi, my computer crashed and shut down. After that, when I started Thunderbird, it acted like I just installed it. It did not load any of my data (accounts, emails, folders, etc.) and asked me to create an account. I backed up my profiles, uninstalled and reinstalled Thunderbird, and copied the data from my old profile into the new profile, but the problem persists. I also tried just copying prefs.js (and changed the profile name in the path) and the ImapMail and Mail folders with no change. I noticed that the profile folders were not deleted when I uninstalled Thunderbird, so I manually deleted them. The new installation then created two profile folder (xxx.default and xxx.default-release). I eventually created a new profile in the profile manager and replaced the file in that one, but it doesn't help. I would really appreciate your help!

Alle antwoorden (1)

more options

Sounds like the crash might have corrupted the profile. Do you have a backup copy of the profile folder BEFORE the crash happened?