Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Garbled text in emails going out

  • 2 antwoorden
  • 1 heeft dit probleem
  • 10 weergaven
  • Laatste antwoord van barbarahunt

barbarahunt
barbarahunt
more options

I have a new doctor with a portal I've not used before. When I send a message, it gets garbled. Example: "I’m glad I pursued an elaboration of this report. It was mildly comforting as it says “has low malignant probability but does require follow-up." I don’t see a way to do an attachment so I’ll cut and paste." The part I cut and pasted was fine. I am on Firefox 92.0.1 and a Mac Laptop. The previous version of Firefox did this too. In this message, it appears not to like apostrophes or quotation marks specifically. My doctor doesn't appreciate trying to decipher them and I am not happy that he can't read them without a problem since we are talking about a potentially serious problem causing me a lot of anxiety. What is the solution? And when will Firefox fix it so I don't have to each time? Thanks!

I have a new doctor with a portal I've not used before. When I send a message, it gets garbled. Example: "I’m glad I pursued an elaboration of this report. It was mildly comforting as it says “has low malignant probability but does require follow-up." I don’t see a way to do an attachment so I’ll cut and paste." The part I cut and pasted was fine. I am on Firefox 92.0.1 and a Mac Laptop. The previous version of Firefox did this too. In this message, it appears not to like apostrophes or quotation marks specifically. My doctor doesn't appreciate trying to decipher them and I am not happy that he can't read them without a problem since we are talking about a potentially serious problem causing me a lot of anxiety. What is the solution? And when will Firefox fix it so I don't have to each time? Thanks!

Alle antwoorden (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is likely a text encoding issue where you look at Unicode text as an eight bit Western/Windows encoding, so you need to switch the encoding to Unicode (utf-8).

barbarahunt
barbarahunt Vraageigenaar
more options

It's already set up as UTF-8 in Page Info. What do I try next?