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Thunderbird 91.3.1 update not connecting to server

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  • 1 heeft dit probleem
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  • Laatste antwoord van greg152

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Since Thunderbird updated to 91.3.1 all my 4 email addresses time out when trying to connect to their servers. I can't receive or send any emails. Thoughts?

Since Thunderbird updated to 91.3.1 all my 4 email addresses time out when trying to connect to their servers. I can't receive or send any emails. Thoughts?

Gekozen oplossing

Sounds like a proxy problem or AV software.

Try starting WIndows 10 in safe mode

- win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in Troubleshoot mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

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In troubleshootiung information it says "The Update could not be installed (patch apply failed)". How can I reinstall or revert to previous version please?

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Gekozen oplossing

Sounds like a proxy problem or AV software.

Try starting WIndows 10 in safe mode

- win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in Troubleshoot mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

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That did it. Thanks so much.

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Do you know (or have a guess of) the precise cause?

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No idea, I'm afraid. I don't use a proxy. I use Norton Security but nothing was reported there.