Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

lost back up

  • 1 antwoord
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van Paul

more options

i had to change my hard driver and installed the firefox on the new one, signed in with my firefox account but it starts as a new one !! all my passwords and data gona !! i got my old hard driver and didnt formated it, so i go all old data on windows partition.. which firefox was installed on it.. can i find my firefox data on old hard driver ? where i can find it ?

i had to change my hard driver and installed the firefox on the new one, signed in with my firefox account but it starts as a new one !! all my passwords and data gona !! i got my old hard driver and didnt formated it, so i go all old data on windows partition.. which firefox was installed on it.. can i find my firefox data on old hard driver ? where i can find it ?

Alle antwoorden (1)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.