Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox 2FA will not accept 6-digit codes

  • 2 antwoorden
  • 0 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van HBound

HBound
HBound
more options

I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and retrieving multiple codes each time, but all entries stated "incorrect 6 digit code" on my PC to enable 2FA. I am not sure how this is not working. Both authenticator apps identified my correct login email address associated with my Mozilla account so I know it must have something to do with whatever is happening on the back end at Mozilla for my account.

Also, I have read a few posts in the Mozilla support knowledgebase regarding this very same issue, but did not see any resolution. I would really like to have 2FA. Can someone please contact me about this?

I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and retrieving multiple codes each time, but all entries stated "incorrect 6 digit code" on my PC to enable 2FA. I am not sure how this is not working. Both authenticator apps identified my correct login email address associated with my Mozilla account so I know it must have something to do with whatever is happening on the back end at Mozilla for my account. Also, I have read a few posts in the Mozilla support knowledgebase regarding this very same issue, but did not see any resolution. I would really like to have 2FA. Can someone please contact me about this?

Gekozen oplossing

Just checking: are you sure that the clock is in sync on both devices? That's the usual culprit.

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

Balázs Meskó
Balázs Meskó
  • Top 25 Contributor
  • Moderator
more options

Gekozen oplossing

Just checking: are you sure that the clock is in sync on both devices? That's the usual culprit.

HBound
HBound Vraageigenaar
more options

That was it! For some reason my PC time was not checked to auto adjust. Once I did that everything worked! Thank you!