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Best Homepage Ever

  • 4 antwoorden
  • 0 hebben dit probleem
  • 9 weergaven
  • Laatste antwoord van Suzan

Suzan
Suzan
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I use besthomepageever.com as my homepage. When I open Firefox it automatically opens. Today, all I get is a white blank page. I have tried turning off all extensions - that did not work. If I open besthomepageever.com in Edge, it opens correctly to the sign-on page.

I use besthomepageever.com as my homepage. When I open Firefox it automatically opens. Today, all I get is a white blank page. I have tried turning off all extensions - that did not work. If I open besthomepageever.com in Edge, it opens correctly to the sign-on page.

Alle antwoorden (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
Suzan
Suzan Vraageigenaar
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Hi - Thanks for responding. I tried the steps you outlined - some before I posted my question. Nothing worked. The sign-in section just does not appear - only a blank white page. I've sent a help request to Best Homepage Ever creator but have not heard back. One interesting thing - I did find an older version (classic) of BHE and that does install and works.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.

Suzan
Suzan Vraageigenaar
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Thank you for trying to help me. BHE came back today. I don't know why or how. I've been checking the URL every day and today it's working again. Thanks!