Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox freeze when i want to save a picture

  • 6 antwoorden
  • 0 hebben dit probleem
  • 17 weergaven
  • Laatste antwoord van Stein Selvaag

more options

When i open a picture from a page, and want to save it on my computer, I right click on the picture to save it. At that very same second, Firefox freeze and I need to open the activity manager to close it.

What also confuse me there, when I find Firefox, there is a number behind the name, like: Firefox(7) Does it mean that 7 Firefox is opened in the background?

What is the problem?

To save a picture now, I need to use Edge.

When i open a picture from a page, and want to save it on my computer, I right click on the picture to save it. At that very same second, Firefox freeze and I need to open the activity manager to close it. What also confuse me there, when I find Firefox, there is a number behind the name, like: Firefox(7) Does it mean that 7 Firefox is opened in the background? What is the problem? To save a picture now, I need to use Edge.

Alle antwoorden (6)

more options

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 What security software are you running? Let me boot to Win10 and check again.

more options

No issues for me in Win10. see screenshot

more options

This can be caused by shell extensions which appear as extra context menu items in File Explorer (eg 7-Zip). Try uninstalling any software that appears here or disable the shell extension if there is an option to do so.

more options

It would also be interesting to see what your right click menu looks like. Can you post a pic showing the options you get?

more options

Hi all. I did a deep cleaning of Firefox, removed all downloads, and used CCCleaner. So for now it seems like it works well. When i right click, and choose save picture, now a window in file manager opens, and i can save. So I guess my problem solved by doing a cleaning. Thank you guys for your replies.

more options

Here it is, enclosed, right click mouse