Streaming Video issues on Philo / Paramount+ / Amazon Prime (see comments for full error message)
Trying to stream shows on Firefox and video does not start / errors out. Philo returns with this error: Philo is having trouble streaming this content.
[Error code: pf-1.5-5bb2f]
Paramount+ Also freezes up and returns error message. As does Amazon Prime.
Adblockers disabled. Youtube is fine.
Tried refreshing Firefox / renistalling but same error. Prefer to use Firefox as default browser but having to go to Google to stream shows.
Debating rolling back a version but it was working fine the other day but could have had an update and didn't notice and now streaming is erroring out.
Suggestions? Thanks.
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cor-el said
Make sure you the latest Widevine version (4.10.2710.0).You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Tools -> Add-ons -> Plugins
- Settings -> General: Digital Rights Management (DRM) Content
- https://support.mozilla.org/en-US/kb/enable-drm
This fixed it! Thank you so much! My mom is extremely happy.
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Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".
Also try disabling any third-party antivirus or security software.
Ah, nope, sadly it did not work. It's driving my mother insane :D
There's no third party antivirus or adblocks enabled. Which is sketchy at best but the woman is elderly and just wants to watch murder mysteries. :D
Philo sends out this error:
Source: ERROR_SOURCE_SHAKA_PLAYER
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0
Session Details:
{
"assetType": "recording", "assetId": "UmVjb3JkaW5nOjYwODU0ODg5OTg5NjUyMDE1NA", "playbackSessionId": "web-4aa8aa90-bd38-11ee-bc09-e7a35687a6f3", "sharedPlaybackSessionId": "U2hhcmVkUGxheWJhY2tTZXNzaW9uOjAtd2ViLTgyZWM1YzY5LTFkNzktNGY2Yy1hZjYwLTk2OTFhZTZiNDQ1Mg", "manifest": "https://www.philo.com/manifestv2/dvr/608548899896520154/manifest.json?content_host=prod.cdn-fsty.philo.com&dspid=web-4aa8aa90-bd38-11ee-bc09-e7a35687a6f3&sdpid=0-web-82ec5c69-1d79-4f6c-af60-9691ae6b4452&sdsn=1"
}
Error Details:
{
"severity": 2,
"category": 6,
"code": 6007,
"data": [
{
"severity": 2,
"category": 1,
"code": 1001,
"data": [
"https://lic.drmtoday.com/license-proxy-widevine/cenc/",
406,
"<title>HTTP Status 406 – Not Acceptable</title><style type='\"text/css\"'>body {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style>HTTP Status 406 – Not Acceptable
",
{
"content-language": "en",
"content-length": "441",
"content-type": "text/html;charset=utf-8",
"x-dt-client-info": "eyJtYW51ZmFjdHVyZXIiOiJHb29nbGUiLCJtb2RlbCI6IkNocm9tZUNETS1XaW4teDY0LTEwIiwiZHJtVmVyc2lvbiI6IjQuMTAuMjU1Ny4wIiwic2VjTGV2ZWwiOjMsImhkY3BTdXBwb3J0IjoiSERDUF9WMSIsInZyQ29uc3RyYWludFN1cHBvcnQiOnRydWV9",
"x-dt-li": "eyJ0aSI6IjlkNzIyNzMxZmRiZmExYWMxM2Q3ZTk5MmRjYmEzOWY1In0=",
"x-dt-resp-code": "40001"
},
2
],
"handled": false
}
],
"handled": false
}
Make sure you the latest Widevine version (4.10.2710.0).
- Tools -> Add-ons -> Plugins
You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Settings -> General: Digital Rights Management (DRM) Content
- https://support.mozilla.org/en-US/kb/enable-drm
Gekozen oplossing
cor-el said
Make sure you the latest Widevine version (4.10.2710.0).You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Tools -> Add-ons -> Plugins
- Settings -> General: Digital Rights Management (DRM) Content
- https://support.mozilla.org/en-US/kb/enable-drm
This fixed it! Thank you so much! My mom is extremely happy.