Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Return receipt is allways sent

  • 2 antwoorden
  • 0 hebben dit probleem
  • 8 weergaven
  • Laatste antwoord van t-me

t-me
t-me
more options

Hello, We have recently migrated from Exchange 2013 to Exchange Online. When the setting "Never send return receipt" is set, the return receipt is always sent as soon as the client downloads the mail. If the setting is set to "ask", the return receipt is not sent even if I open the mail. However, if I select the "Ignore" button, the return receipt is sent. All the articles I have found on this issue are 14 years old and refer to Exchange 2007, but in Exchange 2013 it was fine. Only in Exchange Online this behavior started. Outlook does not have this issue. Is there anything I can do about it?

Hello, We have recently migrated from Exchange 2013 to Exchange Online. When the setting "Never send return receipt" is set, the return receipt is always sent as soon as the client downloads the mail. If the setting is set to "ask", the return receipt is not sent even if I open the mail. However, if I select the "Ignore" button, the return receipt is sent. All the articles I have found on this issue are 14 years old and refer to Exchange 2007, but in Exchange 2013 it was fine. Only in Exchange Online this behavior started. Outlook does not have this issue. Is there anything I can do about it?

Alle antwoorden (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

When using exchange as a backend, the server admin has access to override your choices to return receipts and usually they do set it to automatically return receipts. So first thing is verify what the online settings for receipts are.

t-me
t-me Vraageigenaar
more options

That's the problem. I am the admin ;) The server settings are mostly default. In the meantime, I have enabled "ActiveSyncSuppressReadReceipt" and "ImapSuppressReadReceipt" for the affected mailboxes. This has changed the behaviour slightly, but it's still not as expected: Thunderbird no longer sends a return receipt when the mail is downloaded, but when it is marked as read. Even if the setting to never send a return receipt is enabled.