Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Email Inbox server login failed

  • 1 antwoord
  • 0 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van david

Chris Syme
Chris Syme
more options

I have Thunderbird on my laptop and also on my desktop. I have had for years.

I have not experienced problems. I like Thunderbird.

However for 9 days now I can'r receive emails on my desktop even though, with the same settings I can on my laptop.

I have spoken at length with my broadband provider (Sky) and my business web hosting company (Ionos). Neither has been able to help. They both recommend contacting Thunderbird (ie Mozilla).

I am using the same email address and server password as I do on other devices including Sky Web mail on a browser, successfully. However it doesn't work with the Thunderbird desktop email client I have installed (which is also the most up to date).

Please help

I have Thunderbird on my laptop and also on my desktop. I have had for years. I have not experienced problems. I like Thunderbird. However for 9 days now I can'r receive emails on my desktop even though, with the same settings I can on my laptop. I have spoken at length with my broadband provider (Sky) and my business web hosting company (Ionos). Neither has been able to help. They both recommend contacting Thunderbird (ie Mozilla). I am using the same email address and server password as I do on other devices including Sky Web mail on a browser, successfully. However it doesn't work with the Thunderbird desktop email client I have installed (which is also the most up to date). Please help

Alle antwoorden (1)

david
david
  • Top 10 Contributor
more options

Some possibilities would be such as: - do they both communicate with internet identically, such as through the same router? - do they have different antivirus products? the same addons?

I am not an network guru, but those are the kinds of interferences that can cause messages not to be received. Thunderbird is only a messenger.