Thunderbird update ruins my folder setup with sub folders under Inbox
There must have been an update for Thunderbird that screwed up the way I have been using Thunderbird for years now. I had sub folders under inbox. For example, I had an investment newsletter go into a sub folder under inbox labelled "inv". I had a filter set up to move emails that had the name of the newsletter in the title to go to that "inv" folder. In this new version of Thunderbird, those separate sub folders are gone. The filters are still there but the folders are gone. Now all emails just go into the inbox. Is there a way to roll back to a previous version?
TIA Eric
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Alle antwoorden (5)
What type of account is this (POP, IMAP)?
If IMAP, right-click on the account in the folder pane and choose Subscribe. Do the missing folders appear there checked or unchecked. Check the folders you want to appear in Thunderbird that are not already checked, then click Subscribe, then OK.
Take a look at the view options in the following article, in case you're simply getting confused by the different ways in which accounts and folders may appear in the folder pane (All Folders / Unified Folders): https://support.mozilla.org/kb/switching-folder-pane-view
Sorry for the delay. I have been trying to problem solve. I found the missing folders. I think this is not IMAP. The server settings are pop-server.wi.rr.com The strange thing is I have 2 inboxes. One is wheeler@wi.rr.com and the other is just called wheeler. My mail is being oddly split between the two. Question for you all: I normally update Thunderbird by going to Thunderbird and updating from within the program. I last updated Thunderbird with a patching program. So the version is 128.7.1esr and I am on the esr update channel. What is the esr channel?
One is wheeler@wi.rr.com and the other is just called wheeler. My mail is being oddly split between the two.
This sounds like you're using Unified Folders view and have set up the account twice in Thunderbird, one using the whole email address as the username, the other using only the part to the left of the '@' as the username. To check whether this is the case, go to Account Settings and see whether the two accounts are listed there on the left.
Are both accounts active, i.e. do both inboxes receive incoming messages? Are the messages the same in both (i.e. same account) or are they different accounts? Are both accounts of the same type (POP, IMAP)?
So the version is 128.7.1esr and I am on the esr update channel. What is the esr channel?
I don't know the details. I let Thunderbird check for updates, but not install them. I manually download the version I want instead.
sorry for the delay. I am not using unified folders view. Both wheeler@wi.rr.com and wheeler are listed under account settings. Both are POP type and both are receiving mail. The messages are not being duplicated. For example, I don't receive 10 messages in wheeler@wi.rr.com and get the same 10 messages in wheeler. My incoming mail is getting split between the two inboxes. If I get 10 emails, some will go to wheeler@wi.rr.com and some will go to wheeler.
Under the link you posted, there is this question listed: "Why are my Thunderbird customizations broken in 128?" I was using version 115 and everything was working perfectly. Version 128 is COMPLETELY different than 115.
Question. Is there a way to remove the wheeler account without screening things up?
OK. You appear to have somehow set up the same account twice in Thunderbird, and it would seem you were able to do that because the mail server accepts as username both the whole email address and also only the part to the left of the '@'. Can you verify that? Also, you don't have to guess whether the account is POP or IMAP, Thunderbird shows the type of account in Account Settings > Server Settings > Server Type.
Post a screenshot of your full Account Settings > Server Settings for each. Looks like you've configured them to remove messages from the server after downloading, and hence the messages downloaded with one aren't available to the other.
Pick one of the accounts as the one to keep (I'd pick the one that uses the full email address as the username), uncheck all the options to check for mail on the other, and check on both the options to leave messages on the server for 30 days or until you delete them in Thunderbird. This should make all your mail go to one of the accounts and not the other unless you manually check for new mail on that.
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