Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox is constantly crashing when I am in the Pogo Games app - it even crashed when I was on live c hat with a Pogo helper - this is SO frustrating - all I see lately is the (not responding) message - please help!!!!

  • 2 antwoorden
  • 10 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van Morbus

more options

I will be playing a game in Pogo, when the game suddenly stops and starts and then locks up. The message up top is Mozilla Firefox (not responding) - then if I close out and reboot, Firefox gives me "how embarrassing - we lost your session" message........please help! I LOVE Firefox, but I do not know what the problem is - I have deleted the histories and most of the bookmarks thinking it might help, but it is getting worse.

I will be playing a game in Pogo, when the game suddenly stops and starts and then locks up. The message up top is Mozilla Firefox (not responding) - then if I close out and reboot, Firefox gives me "how embarrassing - we lost your session" message........please help! I LOVE Firefox, but I do not know what the problem is - I have deleted the histories and most of the bookmarks thinking it might help, but it is getting worse.

Alle antwoorden (2)

more options

Please read this article and try the solutions suggested to see if that helps:


http://support.mozilla.com/en-US/questions/705108

more options

Hell0.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.