Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I am no longer able to watch videos and cannot download Adobe Flash Player's newest version which Firefox says I need to do.

  • 2 antwoorden
  • 12 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

more options

Every time I try to watch a video, whether it's at a news site, in an email, on YouTube or Facebook, anywhere at all, I get a screen telling me I need to download the new version of Adobe Flash Player. Yet each time it appears to download, I retry the video and get the same screen again. This is NOT an issue with Hewlett-Packard or Windows 7 because I just spent nearly FOUR HOURS with tech support and they have indicated that this problem is with Mozilla Firefox. They helped me uninstall and reinstall, and I still can't watch any videos.

Every time I try to watch a video, whether it's at a news site, in an email, on YouTube or Facebook, anywhere at all, I get a screen telling me I need to download the new version of Adobe Flash Player. Yet each time it appears to download, I retry the video and get the same screen again. This is NOT an issue with Hewlett-Packard or Windows 7 because I just spent nearly FOUR HOURS with tech support and they have indicated that this problem is with Mozilla Firefox. They helped me uninstall and reinstall, and I still can't watch any videos.

Alle antwoorden (2)

more options

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm

more options

IE uses an ActiveX control to handle Flash objects. Firefox uses a different NPAPI plugin.

Your above posted list of installed plugins doesn't show the Flash plugin for Firefox. See Flash Plugin - Keep it up to date and troubleshoot problems and Install the Flash plugin to view videos, animations and games

You can use this manual download link:

You can visit the Adobe welcome and test page: http://www.adobe.com/software/flash/about/