Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I am running Firefox 3:6:13 and can't access my Virgin mail account online. Virgin say there is nothing wrong. So, I tried IE and get into my account with no problem. Have used Firefox for a few years now and don't want to change but this is a nuisance.

  • 3 antwoorden
  • 5 hebben dit probleem
  • 3 weergaven
  • Laatste antwoord van JayS

JayS
JayS
more options

I am running Firefox 3:6:13 and can't access my Virgin mail account online. Virgin say there is nothing wrong. So, I tried IE and get into my account with no problem. Have used Firefox for a few years now and don't want to change but this is a nuisance.

I am running Firefox 3:6:13 and can't access my Virgin mail account online. Virgin say there is nothing wrong. So, I tried IE and get into my account with no problem. Have used Firefox for a few years now and don't want to change but this is a nuisance.

Alle antwoorden (3)

TonyE
TonyE
  • Moderator
more options

I have no problems accessing Virgin mail accounts. Try clearing the cache and deleting cookies for the site, this can sometimes help with accessing a site that previously worked. For details see https://support.mozilla.com/kb/How+to+clear+the+cache and https://support.mozilla.com/kb/Deleting+cookies

JayS
JayS Vraageigenaar
more options

I have already tried that and also a 45 minute phone call with Virgin! Any more ideas?

JayS
JayS Vraageigenaar
more options

I had previously blocked cookies from google.com and, believe it or not, when you try to log onto Virgin Mail, you are directed via google.com. Problem solved!